Mrs Berna was super thorough with my car insurance and how to fix my app? She offered me Life Insurance for my children, and for myself. Told me the benefits of having it and what could happen if I had insurance? She also offered me renters insurance. I told her I didn't need that, but she let me know that we do live in Kansas and if there is a tornado. Or something my trailer would be covered. I asked so many questions.She didn't get tired of me or frustrated with me.She even came outside to put on the little beacon on my car, so it was placed in properly. I used to have an out of town agent in Wichita, and after talking to her, I. Decided that I wanted to move it in town locally so that way, if I had any questions, especially with my daughter being in the military, I can just run over and ask. She offered to help me with anything I needed. I'm so glad that I transferred locally